On the Things Employees Say

“Have you seen the Helen Keller quarter?” asked my employee. “Yes,” I replied with a shrug. What had this to do with anything? He said nothing for a few moments. Then, “There’s a Helen Keller quarter?” A bizarre turn. “She’s on the Alabama quarter.” “Helen Keller is on a quarter?” Now thoroughly confused by thisContinue reading “On the Things Employees Say”

On a Customer's Strange Request

A guy walks into the store. Black tee-shirt bearing a logo, trucker hat, mid-twenties, average height and build. He walks maybe ten feet into the store, stops, looks at the display fixture there. I greet him, ask him if he’s looking for something. “I wanted something with pictures of angels and demons fighting.” We sellContinue reading “On a Customer's Strange Request”

On Thumping the Head against the Wall

The difference a night of sleep makes. I wanted last night to thump my head against the wall. Either that or break out the red pen and bleed it on a document. I was given a document to review, a training guide to a new program at work. The sales tracking chart the guide explainsContinue reading “On Thumping the Head against the Wall”