On Customers and Entitlement

Sometimes, only sometimes, customers annoy me. A guy had bought, for his son for Christmas, a Nintendo DS, the special red Mario Kart edition. It was a limited edition, like the teal blue Nintendogs edition, and once it was gone it was gone. We offer a replacement warranty on the systems we sell, though weContinue reading “On Customers and Entitlement”

On Video Game Ratings

Movies have their ratings. Some music CDs carry a “parental advisory” warning. Video games have their own rating system, the ESRB rating. I deal with this every day at work–What’s the game rated? Is this appropriate for my child? It’s not just something to be reactive about, we also have to be proactive, to beContinue reading “On Video Game Ratings”

On a Case of the Mondays

“Sounds like somebody has a case of the Mondays,” said that annoying phone operator in Office Space. I must be having one of those, because I kept thinking that today must have been something other than Monday. Surely it was Tuesday, or Wednesday, or possibly even Friday. Monday? Not possible. And yet, today is Monday.Continue reading “On a Case of the Mondays”

On XBox 360 Madness

People need a sanity check–you can buy an XBox 360 system on eBay for 11 million dollars. I don’t expect that anyone would match Jack Dell’s “Buy It Now” price–there are better things one can do with 11 million dollars–but I have to wonder at the thought process that leads someone to put up anContinue reading “On XBox 360 Madness”

On Making December's Schedule

Nothing puts the month into perspective like making the store’s schedule through Christmas Eve. The schedule, at least two weeks out, isn’t set in stone. It’s a kind of guestimate, an ideal for how I want to schedule the store. There’s every possibility that the schedule for the week beginning the 18th will need someContinue reading “On Making December's Schedule”