On Customers and Entitlement

Sometimes, only sometimes, customers annoy me. A guy had bought, for his son for Christmas, a Nintendo DS, the special red Mario Kart edition. It was a limited edition, like the teal blue Nintendogs edition, and once it was gone it was gone. We offer a replacement warranty on the systems we sell, though weContinue reading “On Customers and Entitlement”

Odds and Sods

Paul Lewis, an English professor at Boston College, authored an editorial, “The Gollum Voters” for the Boston Globe earlier this month that describes how many “[miss] the deep ambivalence plauging many Bush and Kerry supporters, an ambivalence that characterizes what me might call their Gollum mindset.” What is that mindset? Lewis: “As Bush and KerryContinue reading “Odds and Sods”