On Performing Inventories

Tonight I’ll be in Goldsboro, doing an inventory at one of the stores in my district. First inventory in a while, the first since January. It’s going to be different from the way I’m used to doing inventories. Since the merger half the company’s stores have continued with their standard inventory cycles and procedures, whileContinue reading “On Performing Inventories”

On the PlayStation 3 Launch

For a few months now at the store we'll get a few–sometimes one or two, sometimes ten or more–phone calls a day from customers wanting to know when we'll start taking pre-orders for the PlayStation 3. My best guess for the longest time was that, at some point in the immediate aftermath of the E3Continue reading “On the PlayStation 3 Launch”

On Corporate Marketing Madness

The X-Men 3 game releases today. It's not directly based on the film; rather, it fills-in-the-blanks between X2: X-Men United and X-Men 3: The Last Stand, and features Wolverine, Iceman, and Nightcrawler as playable characters with Hugh Jackman, Alan Cumming, and Patrick Stewart lending their voices to the game. Corporate sent stores a box ofContinue reading “On Corporate Marketing Madness”

On Customer Craziness

Two work anecdotes to share, both from customers who came in the store today. A woman came in early this morning. “I need that new Smackdown game,” she said with an uncertain tone in her voice. “Smackdown versus Meat.” “Smackdown versus Meat?” I repeated, not quite sure what I’d heard. “Would you possibly mean SmackdownContinue reading “On Customer Craziness”

On the Road

It occurs to me that I’ve written nothing here about my recent vacation. Every summer I attend Shore Leave, a science-fiction convention held a little north of Baltimore, in Hunt Valley, Maryland. There’s a sort-of-matching winter convention, held in the same location, called Farpoint, and though I’ve attended Shore Leave regularly the last few yearsContinue reading “On the Road”

On Customers and Entitlement

Sometimes, only sometimes, customers annoy me. A guy had bought, for his son for Christmas, a Nintendo DS, the special red Mario Kart edition. It was a limited edition, like the teal blue Nintendogs edition, and once it was gone it was gone. We offer a replacement warranty on the systems we sell, though weContinue reading “On Customers and Entitlement”