On the Things Employees Say

“Have you seen the Helen Keller quarter?” asked my employee. “Yes,” I replied with a shrug. What had this to do with anything? He said nothing for a few moments. Then, “There’s a Helen Keller quarter?” A bizarre turn. “She’s on the Alabama quarter.” “Helen Keller is on a quarter?” Now thoroughly confused by thisContinue reading “On the Things Employees Say”

On a Customer's Strange Request

A guy walks into the store. Black tee-shirt bearing a logo, trucker hat, mid-twenties, average height and build. He walks maybe ten feet into the store, stops, looks at the display fixture there. I greet him, ask him if he’s looking for something. “I wanted something with pictures of angels and demons fighting.” We sellContinue reading “On a Customer's Strange Request”

On Thumping the Head against the Wall

The difference a night of sleep makes. I wanted last night to thump my head against the wall. Either that or break out the red pen and bleed it on a document. I was given a document to review, a training guide to a new program at work. The sales tracking chart the guide explainsContinue reading “On Thumping the Head against the Wall”

More Wisdom from the Elizabethan Age

Let’s turn back the clock, shall we, to 1661. Lord Edmund Blackadder, favorite of Queen Elizabeth I said famously: If you play straight with me you’ll find me a considerate employer. But cross me, and you’ll soon discover that under this playful, boyish exterior beats the heart of a ruthless, sadistic maniac. Brings a tearContinue reading “More Wisdom from the Elizabethan Age”